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Are We Experiencing A Technology Tsunami?

Rich Gee Group

Some examples: I never load software anymore – in fact I don’t even use my CD/DVD player. What’s the impact on organizations like Symantec (virus), Gartner/Forrester (advisory), HP (printing), and Microsoft (operating systems)? With the advent of the App Store this week, I see it going away. More efficient?

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Mars Incorporated: A Sweet Place to Work

Coaching Tip

It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr., For example, a typical Mars plant manager influences associates by his or her ability to pace development of operational systems and innovative approaches. Mars, who died in 1934.

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84% of B2B Sales Start with a Referral — Not a Salesperson

Harvard Business Review

Sales reps, according to Forrester , tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

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Leadership Lessons from the Navy

Skip Prichard

Let me give you a quick example of a leader who got it wrong. As an example, in a blink of an eye, Covid-19 has already forced numerous institutions to go virtual – churches, schools, government, medicine, to name a few. That boss was Admiral Forrest Faison, and he was Commander, Navy Medicine West (NMW). military base.

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Engaging Employees in Health Care Data Security

Harvard Business Review

According to Forrester’s Global Business Technographics Workforce Recontact Survey 2017 , just 30% of global information workers at healthcare providers indicated they’ve received training on how to protect workplace data, and only 38% are even aware of their company’s security policies. What behaviors are we hoping for?

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

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7 Questions to Ask Before Your Next Digital Transformation

Harvard Business Review

While most executives are pros at managing change, digital transformation is a much deeper change than the usual process or system update. For example, increasing your marketing spend for digital channels or upgrading internal communication systems. Along the way, however, it is useful to track intermediate indicators.