Harvard Business Review

DECEMBER 18, 2014

It used to be that hospitals and health systems operated as islands, selecting and purchasing medical supplies, devices and medications in isolation, and keeping their operational and leadership practices to themselves. An example of this type of collaboration is VHA’s Upper Midwest Consolidated Services Center (USMCSC).

Health Care 8

Health Care Retail Mayo Pharmaceuticals 8

Harvard Business Review

JULY 19, 2018

This simple idea — that one should match the skill level of the individual to the skill requirements of a task — has influenced how many businesses operate. Each Aravind surgeon, for example, has help from six paramedics in the clinical domain and four assistants for administrative and support services. Similarly, U.S.

Health Care 9

Health Care Cost Govindarajan Transportation 9

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. This thorough understanding of patients (for example, those who regularly miss appointments) is what guides the rest of the process.

Health Care 13

Health Care Transportation Mayo Cost 13

Harvard Business Review

OCTOBER 11, 2011

Since 2010, we've been conducting an ongoing survey of managers' attitudes about the strategies of their organizations ( click here to take the not-for-profit version of the profiler). For more tightly focused not-for-profits , such as the Cleveland Clinic and the network of Food Banks around the country, the decline is not nearly as sharp.

Crisis 12

Crisis Mayo Strategy Short-term 12

Harvard Business Review

FEBRUARY 24, 2014

An effort under way at the Mayo Clinic shows how such technology can be used to improve outcomes and lower costs in health care. For example, it included information on wound care, exercise and diet, activity restrictions, follow-up appointments, and potential complications and how to recognize them. Source: Mayo Clinic.

Mayo 9

Mayo Education Software Participative 9

Harvard Business Review

OCTOBER 20, 2015

A number of techniques and process-improvement tools from inside and outside the industry have been brought to bear: lean engineering to simplify and standardize care, Crew Resource Management to improve teamwork, checklists to help teams focus and improve reliability, and so on. The patient-safety movement seems to have plateaued.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

NOVEMBER 21, 2016

And yet, as so many of us know who have attempted to manage our own care or tend to sick family members, the U.S. The average, low-risk patient must follow up on referrals to specialists, fill and manage medications, and comply with physical therapy and other regimes. We know from classic management theory (e.g., the work of J.

Health Care 8

Health Care Insurance Technology Survey 8

Harvard Business Review

MARCH 26, 2018

” Famously, in 2013, Sheryl Sandberg, the chief operating officer of Facebook and a billionaire, published a book in which her advice for working women was to tell them to “lean in.” It also reflects how the burden of managing a gender-diverse workplace is placed on the female employees themselves.

Self-aware 10

Self-aware Chief Operating Officer Document Influence 10

Harvard Business Review

OCTOBER 19, 2015

Examples include the Bundled Payments for Care Improvement (BPCI) initiative for Medicare patients, arrangements between commercial insurers and providers, and increasingly, in direct negotiated contracts between large employers such as Boeing, Lowes, and Wal-Mart and leading providers for complex medical conditions.

Health Care 8

Health Care Cost Activity Based Costing Metrics 8

N2Growth Blog

JANUARY 10, 2017

We currently operate in the era of ‘programmatic computing’, where data analysis involves heuristically searching for patterns in limited data sets, then performing operations on the result. The promise of AI is to shift the complexity of managing systems from the programmer to the program.

Positioning 150

Positioning Company Engineering Incubator 150

Harvard Business Review

DECEMBER 15, 2017

aren’t taught management skills in medical school. A popular way of bringing physicians up to speed is to elevate them into management roles and team them with business executives. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 13

Training Health Care Management 360-Degree Feedback 13