CO2

JANUARY 2, 2011

The Empathy Map looks like this: In this chapter the authors walk you through processes to arrive a enhanced design like Customer Insights, ideation, providing an introduction to the value of visual thinking, how to use prototyping, story telling, and Scenario Planning. Technology and its role in travel 2.0 John Sullivan FORA.tv

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

NOVEMBER 8, 2018

An obvious scenario, one that some companies might find themselves dealing with in the not-too-distant future, is a faked video of their CEO making racist or sexist comments, or bribing a politician. But equally damaging could be a video about, for example, corporate spending. And they will have to do it quickly.

Reputation 10

Reputation Company Video Crisis 10

Harvard Business Review

JANUARY 31, 2013

Increasingly, customers demand more after-sale service; this is the norm now in business-to-business sales, but will spill over to consumer goods, too, thanks to some of the technology advances we'll talk about below. McKinsey has identified more than 20 distinct submarkets in China, for example.

Globalization 9

Globalization Supply Chain Pharmaceuticals McKinsey 9

Harvard Business Review

JUNE 7, 2017

For example, directors of auto manufacturers and auto parts suppliers will need to understand how shared and autonomous mobility will accelerate electrification of the transportation sector, affecting car sales. Boards are not the only ones under pressure.

Tips 8

Tips Supply Chain Proposal Decentralization 8