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Brand Surgery ? excerpts from my Marketing Magazine article | In.

In the CEO Afterlife

The blemish is the abdication of strategic attention by the organization’s most senior marketing executives to the enhancement of brand equity. But before marketers embark on the operation, they must be sure the patient is in the hands of a capable surgeon. Human Resources. Search My Site. Search for: Categories.

Magazine 100
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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

It applies to service industries and manufacturing operations. At the start of the decade, many executives viewed the quality process with indifference or fear. Total Quality Management (TQM) is recognized as a prerequisite for survival. Paying attention to quality can realize: Lower operating costs. Customer retention.

Quality 50