Harvard Business Review

MARCH 23, 2011

An executive decides on a different and better way to do things, and prepares a sales pitch that goes something like this: First: "We need to change. Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.)

Six Sigma 13

Six Sigma TQM Kaizen Balanced Scorecard 13

Harvard Business Review

AUGUST 25, 2014

But the disconnect between sales and strategy (in this case, a lack of strategy to deal with a technology that is redefining the market and customer behavior) is the hidden subtext of the book. In academia, there is remarkably little written about how to link strategy with the nitty-gritty of field execution. this comeback.”

Strategy 9

Strategy P&L TQM Strategic Planning 9

Harvard Business Review

JANUARY 30, 2013

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? Would the "Everything is a case study" view of the world have helped Eastman Kodak executives think through digital technologies earlier? It was a debate worth at least 40 miles.

Case Study 8

Case Study TQM Supply Chain Brand 8