Remove FAQ Remove Finance Remove Leadership Remove Productivity
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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 14
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10 Ways to Build your Web Effectiveness :: Women on Business

Women on Business

I recommend you devote the bulk of your marketing budget to developing excellent content and lots of it, with some additional funds set aside for design, production, and maintenance. Adding a “FAQs&# page will help tremendously in directing people to correct information and it will minimize the number of procedural-related requests.