FAQ Finance Leadership Report 
Harvard Business Review
SEPTEMBER 11, 2017
For support, add metrics like issue categorization and response/resolution time to your reporting. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks. What to do. Be intentional about what you measure. Start a knowledge base. What not to do.
Women on Business
JANUARY 13, 2011
Adding a “FAQs&# page will help tremendously in directing people to correct information and it will minimize the number of procedural-related requests. 3) Use Frequently-Asked Questions to explain your procedures and services. Make sure your pages describe the processes involved for those who choose you as a provider.
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