N2Growth Blog

OCTOBER 26, 2023

It’s the board’s prerogative to chart a strategic course, oversee the operational ambit, and instill a culture of accountability—morphing it into a cornerstone of organizational governance. It orchestrates the operational rhythm, supervises decision-making, and enforces accountability across the hierarchy.

Succession 414

Succession Ethics Diversity Objective 414

Mike Cardus

MARCH 3, 2011

Leadership Coaching & Development Case Study from the Exponent Leadership Process. “I I was contracted for 12 months to consult and coach Sharon using the Exponent Leadership Process. The 5-person leadership team spent four months focused on collaboration. The Leadership University. Intervention. Communication.

Succession 125

Succession Management Leadership FAQ 125

Harvard Business Review

SEPTEMBER 11, 2017

For support, add metrics like issue categorization and response/resolution time to your reporting. Start sending automated alerts to customer success managers when customer behavior indicates churn potential or upsell opportunity, automate your implementation workflow, maybe even build a chatbot to start helping you answer some FAQs.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14

Harvard Business Review

JANUARY 7, 2014

As human beings, we like to operate in small tribes. One cultural tool you describe in the book is bosses who provide a “user manual” to their quirks—sort of an FAQ to how to deal with them. A few years ago I began managing a group of reporters at the Times , some of whom I didn’t know. Leadership'

CEO 11

CEO FAQ Restructuring Performance Review 11