Harvard Business Review

JANUARY 14, 2014

How accurately can we anticipate the future given today’s emerging technologies? A documentation network will help service this market with product reviews, FAQs, easter eggs , and hacks, dividing the new product landscape between producers and support services. Take 3-D printing.

FAQ 9

FAQ PR Productivity Products 9

Harvard Business Review

MAY 24, 2016

With the rise of new technologies like the internet and mobile, there are additional critical junctures for increasing the buying likelihood, including at the research stage. Customers can also sign up for SMS notifications and find FAQs without needing to leave the branded experience.

Retail 10

Retail Supply Chain Loyalty Reis 10

Harvard Business Review

AUGUST 16, 2013

Self-service knowledge bases — or your online customer resources for product information, FAQs, and how-to''s — will not only reside on web portals. Customer service Innovation Technology' But how can businesses best prepare? Build more robust knowledge bases, and make them easy to access.

FAQ 8

FAQ Wireless Information Case Study 8