Finance Goal Metrics Parcell 
Harvard Business Review
MARCH 23, 2012
ready to weigh and measure any parcel of human nature, and tell you what it comes to." The goal is simple: put the right people with the right skills in the right work. Each month, managers had been focusing on a new performance metric — first-call resolution, average call-time — so the phone staff was confused as a result.
Harvard Business Review
OCTOBER 20, 2014
For example, if you sell a service that you’ll be delivering for the next twelve months, the costs and revenues are supposed to be parceled out over those twelve months, regardless of when the cash changes hands. In Amazon’s case, all this cash is being used to finance the company’s continued explosive growth.
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