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Could Your Next CEO Come from Any Department?

Modern Servant Leader

Do you value operations, maintenance, customer service , engineering, information technology , sales , finance, marketing , accounting – all departments, equally? Therefore, your organization is best served by looking across the entire company for future leaders.

CEO 188
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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.