N2Growth Blog

NOVEMBER 23, 2010

Let me be clear: leadership and diversity should have nothing to do with one another. This blog was recently nominated for Kevin Eikenberry’s Best Leadership Blogs of 2010 , and I noticed recently that Kevin was taking heat from the gender police for having only one woman on the list of nominees.

Diversity 292

Diversity Blog Leadership Learning-by-Doing 292

N2Growth Blog

NOVEMBER 29, 2010

Posted on November 29th, 2010 by admin in Miscellaneous , Operations & Strategy , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth Bonus or no bonus? They must be relevant, meaningful, in alignment with cultural values, and tied to the right set of metrics. That is the question.

Blog 318

Blog Metrics Brand CEO 318

N2Growth Blog

JANUARY 20, 2011

In fact, gossip seriously undermines each one of the aforementioned success metrics by propagating inaccurate information. Let me cut right to the chase – real leaders don’t participate in gossip, and likewise they don’t tolerate gossip from others. When you take part in gossip you do none of these things.

Blog 419

Blog Reputation Participative Brand 419

Strategy Driven

JULY 13, 2011

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. Value: The Four Cornerstones of Corporate Finance by Tim Koller. Discusses the four foundational principles of corporate finance.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

N2Growth Blog

APRIL 25, 2010

These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. Reward talent, innovation, loyalty, attitude, creativity, work ethic, contribution, and leadership ability…not tenure. I want metrics that mirror experience.

Loyalty 418

Loyalty Blog Brand Follow-up 418

N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

Blog 272

Blog CRM Management Brand 272

N2Growth Blog

JANUARY 11, 2024

Under their stewardship, the CRO implements innovative revenue generation techniques and ensures effective business model operations. Unlike other executive roles, there is also the demand for a proven track record in revenue generation and driving operational efficiency.

Long-term 235

Long-term Due Diligence Quality Leadership Styles 235

N2Growth Blog

OCTOBER 18, 2010

You cannot separate leadership from decisioning, for like it or not, they are inexorably linked. If you incorporate the following metrics into your decisioning framework you will minimize the chances of making a bad decision: Perform a Situation Analysis : What is motivating the need for a decision? They make bad decisions.

Blog 386

Blog Analysis CEO Brand 386

Strategy Driven

FEBRUARY 4, 2020

These programs are especially useful for start-ups who are operating with minimal staff and have a lot of team members wearing many hats already. It can be a low-cost endeavor if you know how to strategize and plan properly, and there’s no downside to investing in performance metrics. Invest in yourself.

Succession 67

Succession Asset Management Software Outsourcing 67

N2Growth Blog

MAY 5, 2011

It has definitely caused its fair share of angst, frustration, and vigorous debate among executives and professional advisors simply for the reason that it is one of the few metrics that touches virtually every aspect of a business.

Price 308

Price Discount Brand Supply Chain 308

N2Growth Blog

JANUARY 16, 2011

While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric.

Brand 318

Brand Brand Management Blog Media 318

Strategy Driven

APRIL 3, 2014

Successful leaders in Medical Affairs, Clinical Operations and Medical Scientific Liaison positions will use their resumes to market themselves as cross-functional leaders that have made an impact across many aspects of the business—not just the scientific areas. You must appeal to all of these audiences.

Tactics 51

Tactics Execution Pharmaceuticals Human Capital 51

N2Growth Blog

DECEMBER 21, 2010

I want to frame my thoughts on the topic of significance by beginning with an excerpt from my book “ Leadership Matters…The CEO Survival Manual “: “By the time you reach the CEO level you should be striving to move beyond success and towards significance. Best Neil Ron Inspiring post! Success is temporal. Significance is eternal.

Blog 386

Blog Succession Influence Brand 386

Harvard Business Review

OCTOBER 17, 2018

Medicine involves leadership. Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. STOCK4B-RF/Getty Images.

Training 13

Training Leadership Health Care Education 13

N2Growth Blog

AUGUST 12, 2010

He is one of my favorite leadership bloggers, and hopefully we’ll still be on speaking terms after this post. It is the responsibility of executive leadership to set the tone for great teamwork by putting forth a clearly articulated vision, and then aligning every aspect of strategic and tactical decisioning with said vision.

Consensus 325

Consensus Team Building Blog Team 325

N2Growth Blog

APRIL 14, 2010

Thanks for sharing this information.

Blog 284

Blog Survey Talent Management Brand 284

HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath.

Short-term 52

Short-term Committee Incentives Long-term 52

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. The modern corporation that has evolved as a result consists of many specialized functional departments, such as sales, engineering, marketing, manufacturing, operations, and finance.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. Every spot on every line was visible to managers.

Organization 12

Organization Tactics Call Center Metrics 12

Harvard Business Review

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership. Implement leadership planning models.

Skills 13

Skills Survey Technology Strategic Planning 13

Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

AUGUST 3, 2018

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. When multiple players compete for the same space, revenues indicate the progress towards achieving market leadership that creates the dominant protocol for industry partners, suppliers, and customers. (In

Report 8

Report GAAP Company Proposal 8

Harvard Business Review

JULY 29, 2014

Put the most strategic pieces into the hands of up-and-comers passing through the leadership-development revolving door? This transformation took time to play out and involved both displacements of incumbents operating in outdated modes and the emergence of new “feeder” roles for those aspiring to the C-suite.

CFO 11

CFO Charan Intangible Assets Human Resources 11

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

AUGUST 12, 2014

Bermiss: We separated the executives into two groups  internally facing people in charge of things like production, HR, and finance, and externally facing people like account executives and creative directors. And remember, small firms do start up and die all the time  survival is a pretty good metric. Not at all!

Cooper 11

Cooper Rogers Advertising Creativity 11

Harvard Business Review

MARCH 8, 2011

Gather more information and improve your metrics. If you fail to use the proper instrument or metric to acquire information before, during and after strategy formation, then you could end up where you are now: bowing your head. Thus, you must locate that source of information, then devise (and use) the best metric.

Strategy 14

Strategy Metrics Restructuring Finance 14

Harvard Business Review

JULY 11, 2017

Doing digital M&A right means upending the way most companies approach financing, due diligence, and merger integration. Let’s start with financing the deal. Meanwhile, because digital targets tend to be expensive, acquirers are limited in their ability to use stock to finance a deal. Sponsored by DXC Technology.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

Harvard Business Review

JULY 30, 2014

Much of Charan’s recent work has tilted towards organization and people (books on strategy execution, leadership pipeline, talent and advice on intensity, change, leadership traits, performance management, governance). This is both unfair and simplistic. It ignores what I call the 20-60-20 rule.

Charan 10

Charan Human Resources Leadership Pipeline Decentralization 10

Harvard Business Review

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. What were the critical events, and what lessons did they learn?

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. Joe Knight is widely considered as one of the world’s most influential finance and business literacy leaders. First, share the numbers.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

APRIL 20, 2016

I’ll use the example of a leadership team of a manufacturing plant to demonstrate the process. The manufacturing leadership team would emphasize issues that cut across the plant and parse out topics that can be addressed by individuals or subgroups of the team. That’s what the operational meeting is all about.

Operations 8

Operations Short-term Supply Chain Objective 8

Harvard Business Review

OCTOBER 10, 2013

Because the new data analytics horizons typically span a range of functions, including marketing, risk, and operations, the C-suite evolution may take a variety of paths. The possibility of failure is high when companies don’t commit senior leadership. Putting leadership capacity where it’s needed.

Chief Financial Officer 8

Chief Financial Officer Information Technology Metrics CFO 8

Harvard Business Review

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

Health Care 8

Health Care How To Operations Quality 8

Harvard Business Review

JUNE 1, 2016

Digital transformation halts, or fails, for many reasons—but most often it’s because minor changes at the surface level do nothing to affect the fundamental operations of a company. Real digital transformation requires transformation at a deeper level—transformation of the leadership team’s core beliefs.

Business Model 8

Business Model Industry Metrics Budgeting 8