RapidStart Leadership

NOVEMBER 14, 2017

As a friend of mine in the finance industry pointed out, successful teamwork under these conditions is all about finding creative ways to shrink the distance between you and the team. Having clear metrics of performance visible for all to see can take some of the guess work out of what is really going on. Raise your leadership game.

Team 156

Team Power Bond Conference 156

N2Growth Blog

OCTOBER 6, 2010

I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Never confuse power with leadership. It was full of trite cliches and worn out leadership rhetoric. Where Jim fell short in my opinion was that if you’ve heard Jim before, there wasn’t a lot of new information.

Blog 360

Blog Brand Media Influence 360

Harvard Business Review

AUGUST 3, 2018

Based on these insights, we now propose a new blueprint for financial reporting of digital companies. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. Many of these metrics are disclosed in Facebook’s financial statements.

Report 8

Report GAAP Company Proposal 8

Mike Cardus

FEBRUARY 25, 2013

You are team leader on a cross-functional team project that includes; Sue from finance, Jack from engineering, Brian from Quality Assurance, Stephanie from human resources, Terri is the customer representative, Tony from production and Mike (me) is the team coach…. Ferdinand Fournies. That is a serious problem.”. You: “NO BRIAN! Brain: “Huh?

Team 143

Team Management Project Quality 143

HR Digest

NOVEMBER 9, 2021

I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible. To build truly meaningful and relevant S&B goals, each of our CEO’s direct reports is held accountable for setting KPIs and success metrics for their teams.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible. To build truly meaningful and relevant S&B goals, each of our CEO’s direct reports is held accountable for setting KPIs and success metrics for their teams.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Harvard Business Review

OCTOBER 17, 2018

Medicine involves leadership. Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. STOCK4B-RF/Getty Images.

Training 9

Training Leadership Health Care Education 9

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. The modern corporation that has evolved as a result consists of many specialized functional departments, such as sales, engineering, marketing, manufacturing, operations, and finance.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. PM Images/Getty Images.

CRM 9

CRM Project Succession CIO 9

Harvard Business Review

FEBRUARY 16, 2018

Any standing meeting, whether it’s of a departmental leadership team, a cross-functional group owning a process like innovation or talent management, or a task force managing a six-month transition to a new technology, should be designed and linked to a broader governance plan. The right composition and metrics.

P&L 9

P&L How To Finance Metrics 9

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JUNE 25, 2015

Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. This is not a CTO role or a role that reports to the CEO. So if the CEO isn’t someone who can innovate, then who should?

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

MAY 29, 2012

The idea that corporations need a single purpose is based not in law, but in economists' arguments that unless we have a single, objective, easily-observed metric to judge how well directors and executives are running firms, corporate "agents" will run amok. There are few human activities whose success is measured by a single metric.

Short-term 13

Short-term Long-term Objective Customer Loyalty 13

Harvard Business Review

JULY 29, 2014

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 9

CFO Charan Intangible Assets Human Resources 9

Harvard Business Review

OCTOBER 22, 2015

One of the team’s central findings is that TDABC cannot be delegated to the finance function. Each Mayo Clinic value-improvement project must: gain senior leadership support, including an approved charter. Gain senior leadership support. select a project team with the right skill sets. test process-improvement suggestions.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

HR Digest

MAY 6, 2024

Reporting and Analytics HRIS systems provide customizable HR reports and trend analysis through reporting and analytics features. These features enable data-driven decision-making by providing insights into workforce metrics, performance indicators, and other key HR data points.

Human Resources 52

Human Resources System Information Resources 52

Harvard Business Review

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. What were the critical events, and what lessons did they learn?

Management 9

Management Tacit Knowledge Diversity Leadership Pipeline 9

Harvard Business Review

MARCH 6, 2013

An article published in CFO.com indicates that in one study, more CMOs report sharing marketing information with their CFOs than CFOs reported receiving. We found that we shared a passion for finance, the stock market, innovation, and marketing (and, candidly, politics). Who reports (and records) results, and when?

CFO 8

CFO Advertising Finance Marketing 8

Harvard Business Review

AUGUST 12, 2014

A paper reporting on that research , co-authored by Johann Peter Murmann, is forthcoming in Strategic Management Journal. Bermiss: We separated the executives into two groups  internally facing people in charge of things like production, HR, and finance, and externally facing people like account executives and creative directors.

Cooper 9

Cooper Rogers Advertising Creativity 9

Harvard Business Review

OCTOBER 3, 2018

The CMO began by meeting with her direct reports. In follow-up meetings with her direct reports, they identified high-impact work — and killed off less-important tasks to free up resources. Soon afterward, the CMO held an offsite for direct reports where each person talked about their primary priority.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

JANUARY 26, 2011

On January 25, the South African Institute of Chartered Accountants held a press conference to call attention to a new framework for integrated reporting (reporting sustainability information alongside financial information in companies' filings). South Africa isn't the only country making great headway in this important effort.

Long-term 14

Long-term Sample Report Pharmaceuticals 14

Harvard Business Review

OCTOBER 17, 2013

Berwick presented the report from the independent National Advisory Group on the Safety of Patients in England ( A Promise to Learn — A Commitment to Act: Improving the Safety of Patients in England ) to Prime Minister David Cameron in London. As the report makes clear from the outset, there are lessons for all leaders in this story.

Crisis 8

Crisis Health Care Quality Welch 8

Harvard Business Review

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

APRIL 18, 2012

Taft wrote the book himself (he's a former newspaper reporter) while holding down these two jobs. And while economists, when they say "profit," are thinking of the abstract notion of increasing a firm's economic value, people in business have to make do with much less comprehensive metrics. Got all that?

Metrics 11

Metrics Open-book Long-term Comparison 11

Harvard Business Review

OCTOBER 18, 2011

They go by names like corporate social responsibility, sustainability, shareholder advocacy, social assessment and auditing, consumer action, government regulation, leadership development, ethics, realignment of incentives , attracting long-term investors , creating shared value , and more. Educate and Motivate Others.

CEO 11

CEO Incubator Supply Chain Entrepreneur 11

Harvard Business Review

SEPTEMBER 16, 2014

This was in a report called From the Margins to the Mainstream that did a lot to introduce impact investing to the wider investing world. Now Drexler and Noble are out with a new report, Charting the Course , that gets more into the nitty gritty of how one might go about investing with impact. (In

Insurance 8

Insurance Bond Hedge Bottom-up 8