Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 3, 2014

For a high-performing retailer, we found that customer retention, product availability, labor scheduling, product assortment, and employee engagement were all leading indicators to driving growth and profitability for the company. Execution Information & technology Leadership' Develop a robust root cause analysis capability.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 30, 2018

Leadership & Developing People Book. Both of those leaders are now CEOs — one of a $10 billion retail chain and another of a specialty eyewear company. ” If you’re having trouble getting quality information, ask them about the most valuable experiences they’ve had in their own careers. Marc Effron.

Career 8

Career Chief Financial Officer Supply Chain Chief Information Officer 8

Harvard Business Review

SEPTEMBER 23, 2015

Executive directors are usually selected for their leadership qualities; they often have experience with generalized management or leadership experience rather than narrow expertise or technical acumen. Why should knowledge of IT be an exception? The truth is that many industries today employ outdated technology.

Technology 8

Technology Zero Based Budgeting Banking CIO 8

Harvard Business Review

SEPTEMBER 22, 2011

Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan. And Enterprise Rent-A-Car links its Enterprise Service Quality index customer feedback scores to promotions. Your CFO and finance team can take a leadership role here. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

FEBRUARY 22, 2012

They are key both to cash flow which finances dividends, and to "net income" that drives stock price which, in turn, benefits shareholders (heavily American) — especially older individuals who are either direct investors or who rely on pension funds. Companies must proactively address these concerns as a matter of course.

Offshoring 13

Offshoring Outsourcing Supply Chain Globalization 13

Harvard Business Review

MAY 8, 2017

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). While Amazon has expanded its core retailing platform into new categories, such as food and streaming content, in parallel it has built the world’s largest cloud computing enterprise.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

JANUARY 19, 2016

As part of our ten-year longitudinal study on executive transitions, which included more than 2,700 leadership interviews, we did a rigorous statistical analysis (including more than 90 regression analyses) to isolate the skills of the top-performing executives. Making good decisions seems to be a comparatively rare skill.

Execution 8

Execution Supply Chain Analysis Learning-by-Doing 8

Harvard Business Review

MAY 23, 2013

You not only had to be able to come up with great winning ideas, you also had to deal with the complexities of financing, engineering, distribution, recruiting staff, and legal liability — to name just a few. And by "market" we mean 188 retail partners. Thus, it''s been a hard gig to crack. Even cars?" Yeah, sure," he replied.

Productivity 9

Productivity Products Disaggregation Innovation 9

Harvard Business Review

JANUARY 27, 2017

At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. They bring technical coherence and consistency to SLAs while defining quality standards for data and algorithms alike. Human leadership defers to demonstrable algorithmic power.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole. Heres a simple but compelling example.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. While our competitors catch up, we have to get into the mindset of already moving onto the next thing.

P&L 10

P&L Banking Marketing Call Center 10

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Retailers make 70% of their earnings in the fourth quarter of each year. They have not really been in the decision making and leadership processes, as they should have been.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

JULY 12, 2017

Retail e-commerce sales worldwide are expected to hit $4 trillion by 2020 , about double of where it is now. We also measured broader concerns such as transparency, rule of law, and regulatory quality. Digital commerce must still contend with cash. Demand conditions. This category measures how digitally engaged consumers are.

Innovation 8

Innovation Policies Technology Politics 8