N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

Harvard Business Review

MARCH 23, 2012

ready to weigh and measure any parcel of human nature, and tell you what it comes to." The truth is that Gradgrind would make a terrible manager. Each month, managers had been focusing on a new performance metric — first-call resolution, average call-time — so the phone staff was confused as a result.

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

OCTOBER 20, 2014

For example, if you sell a service that you’ll be delivering for the next twelve months, the costs and revenues are supposed to be parceled out over those twelve months, regardless of when the cash changes hands. In Amazon’s case, all this cash is being used to finance the company’s continued explosive growth.

Retail 18

Retail Finance Parcell Depreciation 18