Leading Blog
NOVEMBER 3, 2023
That’s a shame because the aviation industry as a whole still continues to be an industry model for how to operate with extremely high reliability despite having a highly fragmented set of organizational entities. The biggest challenge for companies when it comes to operational excellence is siloed behavior. Recall how the U.S.
Strategy Driven
FEBRUARY 25, 2017
You should be placing a strong emphasis on customer satisfaction no matter what stage your business is in, but it’s especially important to make sure you’re not getting distracted by scalability. Think About Finances. Bill Gates had Buffet , and Mark Zuckerberg had Steve Jobs. Keep Your Customers Happy.
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Harvard Business Review
APRIL 26, 2017
It’s been more than 25 years since Bill Gates dismissed retail banks as “dinosaurs,” but the statement may be as true today as it was then. Gates’ original quote contended that the dinosaurs can be ”bypassed.” The glacial pace at which banks have moved SME lending online has left them vulnerable.
Harvard Business Review
AUGUST 23, 2018
Truth is, you can have the right portfolio of investments, the right metrics and governance, the right stage-gate development process, and the right talent on the right teams — but if you don’t design the right handoffs between your teams, all of that planning falls apart. But a sickening number of those investments fail.
Miles Anthony Smith
NOVEMBER 7, 2019
Some companies haven’t used an agency because they believe no one knows their product and the reason for operating in their space as well as they do. One myth for me is that creating unique content for a matrix of each stage of the buying journey for each distinct customer segment is simply not sustainable for most companies.
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