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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Especially important is ongoing training for managers, for without their leadership, sustainment is nearly impossible.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management. A focus group is not a survey. There are many ways to do this. You may also have a blog open to comments. Prepare and test questions in advance.

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