Chart Your Course

DECEMBER 28, 2017

Advancing work technologies are changing the ways in which companies and their employees work. For the foreseeable future, we will still need skilled workers to operate most machines. Expect to see additional AI and digital platforms implemented to enhance the recruiting and HR processes. .

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Harvard Business Review

APRIL 17, 2015

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Contrary to what these findings — and Forrester’s prediction that “1 million U.S.

B2B 8

B2B Forrester Telemarketing Media 8

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

MARCH 28, 2018

Consider that in just the first two months of 2018, 24 health care provider organizations reported data breaches affecting over 1,000 patients each, a 60% increase over the same time period last year. How technology is changing the design and delivery of care. Health Care’s New Frontier. Sponsored by Optum.

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

MAY 3, 2017

That the CHRO role, although at first it may look career limiting, can have more impact than any other position reporting to the CEO? Lucia Luce Quinn is Chief People Officer at Forrester Research. Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR.

Quinn 11

Quinn Execution CFO Forrester 11