Globalization Hammer Hotels Operations 
Harvard Business Review
SEPTEMBER 21, 2016
Uber’s global assault on the taxi industry is well known. They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. It has mainly disrupted the hotel chains, which are not platforms, but it may well disrupt online booking sites, which are.
Harvard Business Review
APRIL 27, 2015
It takes a systematic approach to build a systemic capability—whether that is Amazon’s logistics prowess or the near-flawless service you receive as a guest at a Four Seasons hotel. In our experience, it can take several months for a company to hammer out its definition of innovation. So it is with innovation.
Expert insights. Personalized for you.
8 
Let's personalize your content