Globalization Hammer Motivation Operations 
Harvard Business Review
MARCH 1, 2017
Most leaders know what strong motivation looks like. But many leaders have little idea of how to boost or sustain that level of motivation. Many leaders don’t understand that they are an integral part of the motivational ecosystem in their companies. Managers generally start out with the best of intentions.
Harvard Business Review
JUNE 10, 2011
An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. In addition, using outside experts implicitly demonstrates management's distrust of the workforce, which is de-motivating. Finally, the improvement experts (and I am one!)
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