Harvard Business Review

SEPTEMBER 10, 2012

It tends to be short-term, uses familiar (traditional) metrics and development systems like Stage Gate. Because consensus and familiar metrics are death to breakthrough. Breakthrough metrics and decision-making must be applied in totally opposite ways. So let's talk about incremental. The risks-rewards are relatively low.

Process 15

Process Innovation Stage-Gate Net Present Value 15

Harvard Business Review

NOVEMBER 7, 2011

Because they can use traditional business metrics to defend the pursuit of incremental innovations to management. And using net-present-value estimates for "beginning" ideas is nuts. And they must make decisions with their educated gut, not core business metrics or imaginary numbers. It's being customer-reactive.

CEO 12

CEO Net Present Value Banking Metrics 12

Harvard Business Review

MARCH 31, 2017

But having a grasp of terms like EBITDA and net present value are important no matter where you sit on the org chart. The Refresher: Net Present Value. ” Focus on key metrics. Boosting your financial expertise requires figuring out the metrics by which your company measures success.

Finance 8

Finance Skills EBITDA Net Present Value 8

Harvard Business Review

NOVEMBER 25, 2013

CFOs are more interested in capital investment estimates, net present values, and a clear outline of the trade-offs of any investment. Focus on the metrics that matter. Together with the CFO, the CMO must develop a set of objectives that directly deliver on financial objectives and business goals.

CFO 8

CFO Short-term Long-term Benchmarking 8

Harvard Business Review

AUGUST 21, 2015

Plugging those numbers into the formula, you’d get a price elasticity of demand of: Note that the negative is traditionally ignored and the absolute value of the number is used to interpret the price elasticity metric, as it’s the magnitude of distance from zero that matters and not whether it’s positive or negative.

Price 8

Price Debt to Equity Ratio Marketing Metrics 8

Harvard Business Review

DECEMBER 2, 2013

There are many efforts underway to define better outcome metrics and track them over time. From the private sector, the trend is toward recognizing the business value of community progress. What began as charity-minded Corporate Social Responsibility (CSR) programs have evolved into pursuits of “shared value.”

Trends 8

Trends Development Net Present Value NGO 8

Harvard Business Review

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Big, strategic goals evolve into score improvements and incrementalism instead of gleaning useful insights that allow change with confidence. So where does it all go wrong?

Attrition 10

Attrition Metrics Net Present Value KPI 10