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Will Aetna CEO Transform Healthcare (and CEO Leadership While He’s at it)?

Michael Lee Stallard

Servant Leadership Defined. The term “servant leadership” has been around since Robert Greenleaf coined it in 1970. Many leaders I’ve spoken with about servant leadership struggle with the word “servant” because of its link to Jesus’ words “I came not to be served but to serve” and to the subservient nature of a slave.

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Make Your Company Customer-Centric – and Increase Profitability by a Whopping 75 Percent

Strategy Driven

It has to be the responsibility of every single department: human resources, training, marketing, support, sales, IT, finance, operations and, most importantly, leadership. In his new book, The Relationship Economy: Building Stronger Customer Connections in the Digital Age (Greenleaf, Oct.

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