Deming Institute

APRIL 7, 2016

Inside a meeting often no-one will object. Given a standard to reduce employee turnover, one vice president of human resources simply changed the formula for calculating turnover. In those cases where the slogan is actually used as a hammer to blame employees when results disappoint is when it does cause damage.

Deming 28

Deming System Incentives Short-term 28

Harvard Business Review

MARCH 1, 2017

One problem that gets in the way is a mechanistic, instrumental view of the human beings who sit at our companies’ desks. Seeing compensation as the primary or only tool we can use to motivate high performance is like trying to build a house with only a hammer.

Motivation 8

Motivation Hammer Video Objective 8

Harvard Business Review

FEBRUARY 25, 2016

You can protect information and treat people humanely at the same time. Who stays and who goes should be decided on an objective basis. Then hammer out a joint plan with them. Concerns about sensitive information are often used as an excuse for such behavior. I don’t buy it. Treat everyone equitably.

Hammer 8

Hammer Operations Quality Project 8