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Followers Don’t See Their Leaders as Real People

Harvard Business Review

He instructed employees to take hammers in hand — not to fix the flaws but to destroy the imperfect products. Another example: After a Microsoft employee’s young son had reached his lifetime medical coverage for leukemia, the employee sent an email to Bill Gates, who was CEO at the time.

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The 5 Requirements of a Truly Innovative Company

Harvard Business Review

In our experience, it can take several months for a company to hammer out its defini­tion of innovation. Executives realized that to do this, they would need to reallocate some of the company’s innovation resources from late-stage product enhancements to early-stage product breakthroughs.