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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Left to its own devices, culture often bubbles up negatively, hurting the growth and success of the company.

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Retail's Winners Rely on the Service-Profit Chain

Harvard Business Review

The article, written by a leading group of service management thinkers (Jim Heskett, Tom Jones, Gary Loveman, Earl Sasser, and Len Schlesinger) is a great example of both the power a management idea can have, and how much work is required for an idea to become reality. It requires long-term commitment to be successful.

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