Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. higher levels of employee and customer engagement and loyalty translate into higher growth and profits. James Heskett provides a roadmap for achievable and fast-paced culture change. Growth is the goal.

Books 224

Books Heskett Leadership Competitive Advantage 224

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. Employees and customers in these situations appear to be playing a key role in a cycle of success spirals (Heskett et al., Our results follow this line.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Retention : Lower recruiting, hiring, training, and lost productivity costs because of greater employee loyalty. Returns to labor : Greater productivity per dollar of compensation.

Heskett 49

Heskett Kotter Books Review 49

Marshall Goldsmith

NOVEMBER 24, 2010

Heskett and W. These employees recommend new employees to the organization, and participate in efforts to improve current products, services, and processes. In some cases, it interferes with quality and productivity. loyalty, high productivity, and referrals of others as potential employees. Who doesn't?

Heskett 117

Heskett Competitive Advantage Health Care Short-term 117

Harvard Business Review

DECEMBER 14, 2011

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. But is there a direct correlation between employee investment and the balance sheet?

Company 16

Company Heskett Ryan Audience 16