Harvard Business Review

SEPTEMBER 2, 2013

The technology community has become accustomed to Musk pushing the boundaries. On one side is the frontier economy, populated by highly skilled engineers pushing the boundaries of technology, and investors making highly risky bets on which new fields will take off. There are exceptions, of course, like mobile technology.

Marketing 8

Marketing Transportation Disruptive Innovation Telecommunications 8

Harvard Business Review

OCTOBER 30, 2014

Leaders need to focus on how to create meaningful targets that use the best of each approach. Consider the case of an Asian telecommunications company that found 20 percent of its marketing budget was being squandered in markets with the lowest lifetime customer value. Create a technology engine that powers the front lines.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

OCTOBER 29, 2013

Technological improvements in health care have given us the quality of life we enjoy today. Making autos was a craft, and very few people were skilled enough to put one together. Knowledge and technology have advanced at a such a rapid pace that today that quite a number of medical conditions can be treated using a “process” approach.

Health Care 8

Health Care Cost Lean Production Offshoring 8

Harvard Business Review

NOVEMBER 23, 2010

Each can be used to complement your predictive skills, giving you a new edge against rivals that rely mainly on number-crunching: Redirect conversations toward genuine competency. The partner confidentially approached the software CEO for advice on how they developed and trained their own staff over the years.

Entrepreneur 14

Entrepreneur Strategy Telecommunications Software 14

Harvard Business Review

NOVEMBER 30, 2010

Comments The Next Frontier of Judgment - Across Enterprises (Larry Prusak, Brook Manville, and Tom Davenport are at work on a book on judgment and how to cultivate it as an organizational, not just individual, strength.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

AUGUST 16, 2013

So what do you do if you''re not in a setting where meaning is obvious — because your organization, for example, exists to provide life-saving technology or to raise people out of poverty? I saw this firsthand when I was a PhD student, in the call center of a large telecommunications company.

Call Center 12

Call Center Telecommunications Stress Film 12

Harvard Business Review

MARCH 16, 2015

AT&T, for example, had to switch its focus from traditional telecom services to wireless services, and this shift required employees with different skill sets. ” Once companies hired new talent, new challenges arose, such as how these employees represented the company. One area that proved especially challenging was mobility.

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

DECEMBER 31, 2015

The CEO sitting across from me is explaining how he and the other executives of a telecommunications firm were caught off guard by a new technology that disrupted the firm’s business. A desire to develop by acquiring new skills and mastering new situations is a fundamental element of learning agility.

Agility 8

Agility Learning-by-Doing Executive Coaching Telecommunications 8

Harvard Business Review

FEBRUARY 2, 2016

Apple is the poster child for how to make a disruption strategy successful over time. But Apple’s technological innovativeness is not the full story. Think about it this way: Most health apps that you can find in the App Store are a technological marvel. Now they can.

Industry 8

Industry Supply Chain Innovation Maturity 8

Harvard Business Review

APRIL 7, 2015

The reality is that the landscape is littered with failed technology deployments. I recently spoke with the leadership team of a top Silicon Valley technology firm that had installed an internal enterprise collaboration platform for its employee engagement and collaboration efforts. Collaboration Technology'

Technology 8

Technology Tools Telecommunications CIO 8

Harvard Business Review

AUGUST 4, 2014

What are your special skills — digital marketing know-how you learned in fast-moving consumer goods? Or is it your knowledge of how to work with regulators in highly regulated industries? Next, candidly evaluate how you compare with other executives, based on your proven track record. Make it easy for them.

Telecommunications 8

Telecommunications Emotional Intelligence CEO Health Care 8

Harvard Business Review

OCTOBER 24, 2012

VC fund managers in Mexico are still learning how to achieve trust with our investors, the limited partners (LPs). In Mexico, in the innovative sectors that entrepreneurs usually enter — mobile technology, branchless banking, housing for rural or semi-urban areas, basic services such as water, telecommunications, education, etc.

Industry 9

Industry Telecommunications Incentives Banking 9