Remove Human Resources Remove Incentives Remove Operations Remove Travel
article thumbnail

Is This the Hospital That Will Finally Push the Expensive U.S. Health Care System to Innovate?

Harvard Business Review

HCCI outsourced back-office operationshuman resources, accounting, finance, medical transcription, radiology — to low-cost but high-skilled employees in India. Doctors were full-time employees on fixed salary with no perverse incentives to perform unnecessary tests or procedures. megawat solar farm.

article thumbnail

6 Ways to Build a Customer-Centric Culture

Harvard Business Review

Others lack the processes and operational capabilities to target them with personalized communications and experiences. At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this. Some companies don’t have the systems and technology to segment and profile customers.

article thumbnail

Closing the Gap Between Blue Ocean Strategy and Execution

Harvard Business Review

It also rests on aligned and fair incentives. Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. Motivating people requires more than overcoming organizational hurdles and winning people’s trust with fair process.