The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics
Strategy Driven
FEBRUARY 6, 2015
It applies to service industries and manufacturing operations. Thinking that quality needs apply to some other department, company or industry, not your own. The 1970′s brought the first wave of strategic planning. Total Quality Management (TQM) is recognized as a prerequisite for survival. Customer retention.
50 
Let's personalize your content