Harvard Business Review

NOVEMBER 15, 2017

Few industries are being disrupted as drastically as the retail industry. More retail purchases are moving online, and a growing number of manufacturers now sell to consumers directly, cutting out retailers entirely. It’s either adapt to the new environment or step aside and make room for a competitor who can.

Retail 9

Retail Chief Executive Officer Supply Chain Operations 9

In the CEO Afterlife

MARCH 19, 2012

At this point I will gaze into my crystal ball and prophesize the environments in which 21 st century CEOs will operate, a decade from now. I know from my marketing background that the human brain can absorb only so much. Some of the changes I am prophesizing may initially appear to be challenging; yet, they offer opportunity.

CEO 204

CEO Competitive Advantage Teamwork Marketing 204

Harvard Business Review

SEPTEMBER 4, 2015

Bureau of Labor Statistics , the two largest occupations in the United States are retail salesperson and cashier. Retail employees typically receive their work schedules one or two weeks in advance and even those schedules can change at the last minute. In 2014, the median age of a retail salesperson was 35.

Retail 8

Retail Operations Price Merchandising 8

In the CEO Afterlife

APRIL 14, 2011

They aren’t gouging the consumer; they’re simply ensuring their products garner a fair price. I communicated through annual reports, speeches and media interviews that made it clear to the market that we were ‘brand differentiators’, keen to compete on product features, not low prices. Human Resources. Search My Site.

Price 100

Price CEO Brand Discount 100

Harvard Business Review

SEPTEMBER 3, 2015

Executives have a choice in how they run their operations. But the employee-centered way is a better way — even in low-cost retail. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. respectively.

Retail 8

Retail Operations Depreciation Merchandising 8

Strategy Driven

JULY 27, 2017

Human resources management is all about striking a balance between encouragement, rewards, and sanctions. It renews interest in their task and keeps them engaged with your operation. Trained employees are happier and feel more highly motivated at work so productivity is increased. This is good for your cash-flow.

Training 50

Training Budgeting Bottom-up Long-term 50

Harvard Business Review

DECEMBER 6, 2010

Today, the guild mentality persists within companies, where functions such as marketing, sales, finance, IT, human resources and R&D all have their own area of special expertise. But Frito-Lay stocks its own products. This gives it tremendous cost savings and the flexibility to launch and test new products.

Operations 13

Operations Competitive Advantage Supply Chain Retail 13

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Bring people into HR with extensive operational improvement experience. Scibelli himself came from the retail sector.

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

MARCH 21, 2017

It has also been acquiring e-commerce niche players, including Shoebuy and outdoor gear retailer Moosejaw, and digital technology companies, such as search experts Adchemy and cloud platform OneOps. Walmart has perhaps the best physical distribution and retail network in the world. It needs to be competitive on digital channels, sure.

IT Strategy 9

IT Strategy Strategy Core Competence Price 9

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JANUARY 5, 2018

For more than a decade, leading human resource strategists have hit on a recurring theme: You want your star players working in the roles that matter most to the business. These are jobs in R&D, technology, and other areas vital to a firm’s strategic direction, product development, and process efficiency.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

JANUARY 25, 2012

You might think that the corporate human resources function doesn't have much of a role in improving business processes, such as product development, operations, customer service, or distribution. In addition, they possess two key traits: Deep operational experience. But I've found that it does.

Human Resources 13

Human Resources Operations Compliance Maturity 13

Harvard Business Review

SEPTEMBER 19, 2014

While this one-way, didactic approach encourages newcomers to be productive and controls what they will do in the short term, Francesca’s and her colleagues’ research shows that it does not produce the most productive, innovative work environment in the long run. Health Human resources Motivation Operations'

Retail 8

Retail Human Resources Outsourcing Short-term 8

Harvard Business Review

FEBRUARY 15, 2012

Fortunately, demonstrating your skills in this area doesn't demand that you singlehandedly develop a new breakthrough product or revise the company's overall business model. Lynn headed up a product management unit for a large consumer products company.

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

SEPTEMBER 4, 2017

“Productivity isn’t everything, but in the long run it is almost everything,” wrote Paul Krugman more than 20 years ago. Productivity in most developed economies has been anemic. During much of this time, it has been shareholders, not workers, who have reaped the benefits of higher productivity.

Human Capital 13

Human Capital Kaizen Agility Energy 13

Harvard Business Review

APRIL 18, 2013

retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply chain to customize their products and offers. Creating products and services for market segments of one (" mass customization ") isn''t easy. Collaboration Marketing Operations' In a previous post , I described how U.K.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

APRIL 19, 2016

Inherently, digital printing’s “additive” manufacturing process promises to be less costly than more conventional “subtractive” manufacturing techniques — think about printing something layer by layer instead of milling a block of material into a final product. trillion in inventories held by U.S.

Supply Chain 8

Supply Chain Execution Analysis Technology 8

Harvard Business Review

OCTOBER 23, 2012

What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. From the day he opened his first TV and appliance retail store in Richmond, Virginia, Sam understood that management means getting results through the efforts of other people.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

MAY 3, 2017

And many CEOs we talked to, like Owen Mahoney of Nexon, agree that the CHRO is one of the most strategic roles someone could have: “Businesses grow or die based on the quality of their people, so the human resource executive role is arguably the most strategic in the company.

Quinn 11

Quinn Execution CFO Forrester 11

Harvard Business Review

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” They grow faster, make more money, and are more valued than companies organized around products and services. A production process turns inputs into outputs and distributes them through a tightly controlled supply chain. Human capital.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

MARCH 29, 2018

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

Retail 8

Retail Productivity Products Cost 8

In the CEO Afterlife

JUNE 13, 2011

by John • June 13, 2011 • Human Resources , Leadership , Strategy • 1 Comment. To that end, we must continuously achieve superior financial and operating results while adhering to the highest standards of business conduct. Human Resources. In the CEO Afterlife. Main menu Home. Leadership. About John.

Mission Statement 209

Mission Statement CEO Human Resources Brand 209

Harvard Business Review

SEPTEMBER 10, 2015

The result is a lot of innovation programs that can build fantastic concept cars, but have a tough time getting production vehicles onto the road. What would new product development executives or project managers in the R&D lab tell you are the organizational dynamics that ice their best ideas? Here are six ways to change that.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

DECEMBER 13, 2013

Technology, marketing, retail, HVAC, construction, and manufacturing pros. Hundreds of millions of additional dollars are being spent on professional services, ancillary products and other offerings. There will be retail marijuana chain stores a la Starbucks and cannabis-infused beverage brands like Coke. The list goes on.

Industry 9

Industry Retail Banking Brand 9

Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly.

Case Study 11

Case Study Team CFO Merchandising 11

Harvard Business Review

APRIL 20, 2017

Certain tasks, such as talking a client through their frustration with a faulty product or mishandled order will, for now, remain a human task. For example, the Amazon Go retail store in Seattle has no cashiers or checkout lanes. Deconstructing the “job” reveals that the human still plays an important role.

Supply Chain 9

Supply Chain Outsourcing Call Center Organization 9

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. We have hired more than 5,000 new employees since beginning the effort in late 2013.)

Management 9

Management IPO Diversity Long-term 9

Harvard Business Review

OCTOBER 31, 2017

The banks that have nearly completed their regulatory agenda have a head start, since they can free up more financial and human resources to address evolving technology. This second transformation will be triggered not by regulation but by rapidly evolving technology. Third, a new breed startup is making inroads.

Banking 8

Banking Crisis Bottom-up Compliance 8

Harvard Business Review

AUGUST 5, 2014

That shift has created an increasingly commoditized product and service environment. Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. That’s a major missed opportunity according to Ian Ewart, Head of Products, Services & Marketing at Coutts. “I

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

OCTOBER 23, 2014

Energy, agriculture, insurance, retail, human resources — no industry is unaffected. What if a pharmaceutical company took the lead in conceptualizing and executing a collaborative solution, using predictive analytics to assemble and deliver a package of product and service offerings to motivate patients to stay on track?

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

In the CEO Afterlife

MARCH 18, 2015

This can mean expanding product lines, entering new markets and geographies, line extending brands, acquiring new businesses, creating projects, and adding layers of management to manage the self-created complexity. With 60% of annual sales coming from innovative new products, it is clear that LEGO has not been idle. In-N-Out Burger.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Strategy Driven

SEPTEMBER 2, 2011

Validate your worth to the overall company operation. Become top management’s partner in efficiency of operations. Readily measurable values: Time and cost of product development-service delivery cycles. Product-service movement at business-to-business levels. Product-service movement at retail levels.

Budgeting 50

Budgeting Planning Strategic Planning Competitive Advantage 50

Harvard Business Review

NOVEMBER 19, 2013

Internal innovation presents a number of challenges, including but not limited to the inherent risk of promoting new ideas; complacency and attachment to the status quo; and the actual amount of capable people with the time to effectively build new ideas into workable products.

Innovation 8

Innovation Company Entrepreneur Constraint 8

Harvard Business Review

JUNE 8, 2018

That “little” privately-held business has grown tremendously since its launch and currently has more than 90 physical retail locations and a highly successful eCommerce business. Like many competitors in the apparel industry, Vineyard Vines has kept their operations lean in order to preserve operating margins.

Retail 8

Retail Apparel Engineering Audience 8

Harvard Business Review

OCTOBER 24, 2014

Here are some of the challenges that I’ve observed: Product management. Successful IoT plays require more than simply adding connectivity to a product and charging for service — something many companies don’t immediately understand. Operations. Building an IoT offering requires design thinking from the get-go.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

MAY 20, 2015

Organizations have always depended on data — to manage operations, to communicate with customers, to pay employees and suppliers, to plan their futures, and so forth. Informationalization of existing products and services, where you build in data that customers need. Everything is just a little better as result.

Business Model 8

Business Model Price Competitive Advantage Strategy 8

In the CEO Afterlife

JUNE 10, 2015

We used to call this mode of operation, “doing business by the seat of the pants.” Like chickens running around with their heads chopped off, “seat of the pants” leaders either don’t appreciate strategy’s guidance, believe strategy is a deterrent to opportunity, or have never enjoyed the rewards of astute product or service differentiation.

Strategy 100

Strategy Critical Success Factor McKinsey Retail 100