Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. You might not always be able to slash your prices lower than those of your competitors.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

SEPTEMBER 1, 2016

But as companies get bigger, they have a harder and harder time staying close to their customers and maintaining the sharp, ground-level instincts of a younger company. Most started out as their company’s first salesperson, its first product developer, or both. Do you have a way of regularly identifying and celebrating them?

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

APRIL 26, 2012

Preliminary group results for 2008 had revealed sharp falls both in the number of transactions per store per day and in the average value of each. She dialed the extension of Superado's vice president of human resources, and he picked up on the first ring. I think we can help them if we cut down on the product range.

Case Study 11

Case Study Price Policies Retail 11

Harvard Business Review

NOVEMBER 20, 2015

One result is that they keep their cards close to their chests about what they are looking for (at first), while expecting you to reveal everything – your finances, pricing, ownership, human resources, production processes, quality assurance, customer service procedures, KPIs, and existing customers.

Supply Chain 8

Supply Chain Collins Golden Handcuff Pharmaceuticals 8