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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

MARCH 10, 2015

Innovation and experimentation become organizational values. Field operations are decentralized into four areas of the city – central, south, east, north and west. The chief continues to stress teamwork, Quality Leadership, and use of improvement methods in order to continue the process of transformation. Managing conflict.

Case Study 40
Case Study System Decentralization Management 40
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How We Revolutionized Our Emergency Department

Harvard Business Review

SEPTEMBER 26, 2013

Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers. We enlisted experts in operational effectiveness and service excellence, and both leaders and front line staff were trained on the principles of lean manufacturing.

Health Care 8
Health Care Ishikawa Lean Manufacturing Early Adopters 8
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