Harvard Business Review

AUGUST 16, 2017

There’s little argument that Tesla is a wildly innovative company. Tesla clearly doesn’t qualify under the traditional definition of a disruptive innovation. Both companies were led by visionaries, both offer high-end versions of commodity products, and both enjoy fierce loyalty from customers.

Supply Chain 9

Supply Chain Automotive Disruptive Innovation Transportation 9

Harvard Business Review

JULY 18, 2017

Too many companies prioritize quarterly earnings over long-term innovation, human capital investment, and brand development, and many people believe short-term shareholders are to blame. Toyota has a class of shares that gives investors “loyalty dividends” if they hold onto them for five years. What about innovation?

Short-term 8

Short-term Intangible Assets Hedge Long-term 8

Harvard Business Review

DECEMBER 14, 2018

Mature companies often look wistfully at successful startups like 2009’s class of unicorns and wonder if they can reinvigorate themselves by adding a digital component to their existing business model, in the way that clamping an outboard motor onto a rowboat makes it go that much faster.

Business Model 11

Business Model Technology Advertising Cost 11

Harvard Business Review

AUGUST 21, 2014

When I argue that e-commerce isn’t likely to destroy innovative omnichannel retailers , I typically receive passionate responses. Price comparisons are always tricky: they are complicated by the basket of items selected, how promotions and coupons are treated, the handling of loyalty program rebates, and many other variables.

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

OCTOBER 4, 2011

That DNA served it well over several decades; even through the 1990s, HP succeeded through its ability to innovate with hardware, and its strong focus on quality won it strong customer loyalty. As it has tried to invest in software, again and again it has killed products off before they had time to mature.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

FEBRUARY 25, 2014

IBM is a well-known example of an organization that harnesses inspiration with innovation jams that crowdsource the best ideas from the wisdom of crowds. Finally, companies such as outdoor retailer REI combine social listening with real-time engagement to build human-scale dialogues on the path to loyalty and advocacy.

Marketing 8

Marketing Reis Brand Retail 8

Harvard Business Review

FEBRUARY 2, 2017

Certain changes can be forced into the system from on high, but the essential goodwill, commitment, and voter loyalty that political will is derived from cannot be commanded. And there are few negotiations as complex as reforming the U.S. health care system. Only together can they solve the problem.

Health Care 8

Health Care Politics Absenteeism Ryan 8

Harvard Business Review

JANUARY 27, 2012

The panel made one thing clear: just when any sensible person might have concluded that e-commerce business models had finally reached maturity, we are witnessing a veritable explosion of new ones. Yoox wins loyalty as a result. I suspect that the nearly 4,000 registrants attending our "intimate" session would have agreed.

Retail 14

Retail Fashion Merchandising Apparel 14

Harvard Business Review

DECEMBER 13, 2012

It's a phenomenon that reveals antiquated flaws in organizational design (neither employees nor companies are in the long-term pension-building loyalty business anymore) as well as a 20th century, pre-behavioral economics lack of understanding about what really makes people tick at work. This is something more companies need to address.

Management 9

Management Career Creativity Health Care 9

Harvard Business Review

SEPTEMBER 21, 2011

Such service reinforces the brand and builds equity through increased loyalty. ADT provides an example of how to do it right: Its Pulse Interactive home security solution provides service levels that are aligned to customers' need for brand confidence.

Brand 11

Brand B2C Market Segmentation Travel 11

Harvard Business Review

JUNE 24, 2015

The f ive forces framework for strategy may be valid in one arena, blue ocean or open innovation in another, but each approach to strategy tends to be presented or perceived as a panacea. The firm can innovate to address a tired industry business model or can recognize a megatrend before others see and act on it.

Strategy 8

Strategy Competitive Advantage Environment Execution 8