Michael Lee Stallard

NOVEMBER 23, 2014

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. Celebrating these leaders and their teams through organizational communications (such as the company intranet, social media, and print publications) sends a powerful message and spreads best practices.

Survey 359

Survey Leadership Waterman Mentor 359

The Practical Leader

AUGUST 10, 2011

Managers must LOL — lead out loud — if they are going to bring about culture change and shift behavior for higher levels of customer service, quality, safety, productivity, or innovation. Team and organization members no longer believe much of what they hear. notch products or services nobody wanted.

Waterman 49

Waterman Consensus Long-term Follow-up 49

Harvard Business Review

SEPTEMBER 26, 2011

The innovation came about because Laird aspired to surf a deepwater reef break on the north shore of Maui called Peahi, or Jaws, where waves can reach 120 feet high. So Laird gathered some friends and used jet skis to transform surfing into a team sport. Having grown up in Hawaii, I have the utmost respect for Laird as a waterman.

B2C 12

B2C Strategy B2B Waterman 12