Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. Change management certainly tested us. I just didn’t know in what ways.

Management 9

Management IPO Diversity Long-term 9

Harvard Business Review

JULY 17, 2017

It’s far from the only case of a failure to embrace a more digital approach; the larger shift to digital is changing the way every industry operates. Its recent launch of Marcus , an online retail bank, is a particularly promising signal. Some industries, like photography and media, were impacted earlier.

Industry 10

Industry Short-term Planning Long-term 10

Harvard Business Review

JULY 12, 2017

India, with its 462 million internet users , has a digital economy representing arguably the greatest market potential for global players ; however, it operates in multiple languages and multiple infrastructure challenges, despite the government having taken sweeping actions that affect the digital market.

Innovation 8

Innovation Policies Technology Politics 8