article thumbnail

Management Tools For Leaders: Cause & Effect Diagram

Rich Gee Group

Summary: It’s a great tool for brainstorming and encouraging team participation. History: Fishbones or causal diagrams were popularized by Kaoru Ishikawa in the 1960s that show the potential causes of a specific event. They solve their own issues!

Tools 195
article thumbnail

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M. When brought together, these teachings consisted of customer-driver quality, dispersed leadership, continuous improvement, action based on facts, data and analysis, and employee participation. Edwards Deming, Philip B.