Remove Kaplan Remove Marketing Remove Metrics Remove Operations
article thumbnail

Leading for Innovation: Why Fighting Fires Burns Down the House

LDRLB

This is a guest post form Soren Kaplan. Innovation today is as much about how you deliver value as it is about what it is you offer to the market. And besides, they say, there are too many operational challenges requiring attention so they don’t have the “luxury” to think long-term. The other domain is leadership.

article thumbnail

Performance Measurement

Strategy Driven

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. So while profits were rising and ROIC was high, market share was declining.

ROIC 62
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leading for Innovation: Why Fighting Fires Burns Down the House

LDRLB

This is a guest post form Soren Kaplan. Innovation today is as much about how you deliver value as it is about what it is you offer to the market. And besides, they say, there are too many operational challenges requiring attention so they don’t have the “luxury” to think long-term. The other domain is leadership.

article thumbnail

The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

The HBS team has been using Time-Driven Activity-Based Costing (TDABC), an approach initially proposed by one of us (Bob Kaplan) and Michael Porter, to help providers pursue the value-based delivery of care. Unfortunately, fewer than 20% of patients had completed both pre- and post-operative surveys.

Mayo 8