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Brand Surgery ? excerpts from my Marketing Magazine article | In.

In the CEO Afterlife

Leadership. by John • February 5, 2011 • Branding , Leadership , Marketing , Strategy • 1 Comment. But before marketers embark on the operation, they must be sure the patient is in the hands of a capable surgeon. Leadership. In the CEO Afterlife. Main menu Home. Search My Site. Search for: Categories.

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

It applies to service industries and manufacturing operations. Total Quality Management (TQM) is recognized as a prerequisite for survival. Paying attention to quality can realize: Lower operating costs. TQM has increased profitability in some corporations up to six times. Business Strategy Steers the Quality Process.

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Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Roadway established these goals for its quality teams: improve organizational productivity, improve employee satisfaction, develop employee capabilities through leadership and training, and improve communication by reducing frustration and conflicts.

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

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Why Dr. Deming’s Work is So Important to Me

Deming Institute

During my junior year in college, I was running for leadership positions in my fraternity. After escaping GM, I had an opportunity to attend graduate school at MIT, to study operations management, system dynamics, and other topics. One long-standing issue had been relatively poor attendance at weekly chapter meetings.

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Avoid the Improvement Hype Cycle

Harvard Business Review

Some of the things that management identified as having been deficient in prior initiatives included that leadership changes had prevented consistency and carry-over, programs didn't attempt to change employee behavior, and middle managers didn't embrace the initiatives. For example, you could use "continuous improvement" instead of "kaizen."