article thumbnail

Customer Intimacy vs. Customer Satisfaction

CO2

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

article thumbnail

Business Model Generation : Blog | Executive Coaching | CO2 Partners

CO2

His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Stay tuned… Open publication – Free publishing – More alan smith About the Author As President and Co-founder of ACI Telecentrics, Inc.,

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

Building on our standard approach, we were able to scale and replicate easily.".

article thumbnail

Strategic Planning Steps

CO2

Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. Based on a national survey we conducted, 33% of bosses rarely or never ask for their subordinates’ advice. These leaders miss out on a lot of ideas, and they often struggle with alignment and employee buy-in.