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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

With seemingly unbounded opportunity, salespeople work hard to build relationships and create a book of business that drives their future financial success and creates fast market penetration for the company. But the "salesperson owns customer" model is a double edged sword. Three examples show the issues that can arise.

Company 13
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Which Management Style Will China Adopt?

Harvard Business Review

For the United States and Germany, strong multinational corporations and technological innovation are the driving factors. innovation is driven by a can-do spirit and a healthy appetite for risk, with established corporations and startups introducing some of the world’s most important and game-changing technologies.

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6 Reasons Platforms Fail

Harvard Business Review

For years Apple’s market penetration hung in the single digits. Fraud prevention can keep platform costs down over the long term but puts friction on user transactions, which dissuades value-creating activity. Apple has since figured out this balance, of course, by opening the iOS platforms to app developers.

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Throw Your Life a Curve

Harvard Business Review

There are time-delayed and time-dependent relationships in which huge effort may yield little in the near-term, or in which high output today may be the result of actions taken a long time ago. Then you enter hypergrowth, which typically happens somewhere between 10-15% of market penetration.