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What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. The next morning, he called McGregor's office and asked for a meeting with him. It was also central to how Sam built Circuit City.

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Steve Jobs and The Bobby Knight School of Leadership

Harvard Business Review

Yet two recent and excellent books ( Inside Apple , by Adam Lashinsky and Steve Jobs by Walter Issacson) describe a management style that was disturbingly harsh. Before answering that question, it is useful to elaborate the two management styles. What are the common success characteristics shared by these two? We don't know the answer.