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What to Do When Each Department Uses Different Words to Describe the Same Thing

Harvard Business Review

Neither viewed market share as its top priority, but both kept it current in their databases to be ready for the occasional question from senior management. An important issue arose and management asked the two departments to determine whether the company had been losing market share. Which is exactly what happened.

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Will Moneyball Analytics Kill Loyalty and Leadership?

Harvard Business Review

After looking hard at the numbers and algorithms, the smartest — and richest — general managers and franchises have made up their collective minds: They're not paying a premium for yesterday. Think of it as Six Sigma predictive analytics for talent. Yesterday" is a sunk cost.