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The Best Leadership Books of 2020

Leading Blog

The more we use technology and outsourced thinking, we diminish our ability to think for ourselves. DeLong (Harvard Business Review Press, 2020) Teaching by Heart summarizes the author’s key insights gained from more than forty years of teaching and managing. Complexity is in. Common sense no longer helps us connect the dots.

Books 449
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Why Leaders Need to Think More Like Professional Gamblers

Leading Blog

O NE OF the unfortunate side effects of living in an age of accelerating technology is having to deal with increased uncertainty. We tend to see situations in one of two ways: either events are certain and can, therefore, be managed by planning, investment, and reliable budgets; or they are uncertain, and we cannot manage them.

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CMI Highlights

Chartered Management Institute

As the importance of open and honest leadership continues to dominate the media spotlight, I find myself reflecting on how vital relationships are to building a positive working environment, and how important it is for all managers and leaders to develop this skill. How can AI and future technology aid, rather than impair, inclusion?

Policies 121
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Restaurant Week (An elementary look at quality culture fundamentals)

Deming Institute

” 1 He proposed that the root cause of the lack of quality lies, in part, with our educational system. Rafael Aguayo, Deming: The American Who Taught the Japanese About Quality, Simon & Schuster, 1990, p. Walter Isaacson, Einstein: His Life and Universe, Simon & Schuster, 2007, p. Liker and James K.

Quality 51
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Stop Worrying About Whether Machines Are “Intelligent”

Harvard Business Review

Given the trend to a surveillance society, our deepening embrace of technology, and the emerging Internet of Things, are we right to be afraid? ” A second notion, proposed by Herbert Simon and Allen Newell, is of machine intelligence based on heuristics. Yet this, too, must be programmed in.

Simon 8
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When to Trust Robots with Decisions, and When Not To

Harvard Business Review

I propose a risk-oriented framework for deciding when and how to allocate decision problems between humans and machine-based decision makers. This diagram presents examples of a number of problems ordered by their predictability given the current state-of-the-art in machine learning and AI technology.

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How Coty Reinvigorated Its Supply Chain

Harvard Business Review

To address these questions, Coty partnered with Kotter International to implement a broad global change management program. This included a call for action — “Act Today, Shape Tomorrow” — that was backed by Coty’s senior management. The technologies and processes that are transforming companies.