The Practical Leader

MAY 1, 2024

Often good performers are put into bad processes within systems that subvert rather than support them. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. Key reasons horizontal process management is needed: Functional silos and chimneys create errors, delays, and waste.

Process 52

Process System Management Root Cause Analysis 52

The Practical Leader

MARCH 13, 2024

As I wrote about the accountability mess , a good person in a bad system or process sets that them up for failure — and blame. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. These core systems either boost or block performance.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

MARCH 6, 2024

Many of us have been lashed with the accountability whip wielded by a blundering manager playing “gotcha games.” Swinging the Performance Management Stick What’s your experience with performance reviews? Theory X managers use performance management ratings to “hold people accountable.”

360-Degree Feedback 52

360-Degree Feedback Root Cause Analysis Performance Review Micromanagement 52

The Practical Leader

JUNE 14, 2023

Many put those good intentions into mission statements, strategic plans, training, and rebranding. Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. This is often magical thinking.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Deming Institute

FEBRUARY 15, 2016

Deming System of Profound knowledge. Root cause analysis. 14) Create a structure in top management that will push every day on the above 13 points. 6) Institute modern methods of training on the job. 11) Train your people to follow the procedures but also to propose improvements if they don’t work.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28

Deming Institute

OCTOBER 12, 2017

Edwards Deming taught us through the System of Profound Knowledge is the importance of understanding our organization as system. In the next session, we did some root cause analysis and looked for low-hanging fruit – the solutions you can test fairly quickly. One of the things Dr. W. So, that’s what I did.

Project 28

Project Deming Root Cause Analysis RACI 28

Frank Sonnenberg Online

APRIL 18, 2021

The deeper problem: An education system that does not produce qualified candidates from all walks of life and all segments of society. Great in theory, but are there enough trained and qualified people in those groups who want those jobs? It is a profile. At that company? In that location?

Diversity 138

Diversity Short-term Root Cause Analysis Class 138