Applying a Model for Small Business Continual Improvement
Deming Institute
FEBRUARY 15, 2016
Marketing mix. 6 Sigma Statistical tools to analyze Market data BCG matrix. DMAIC methodology 8 hidden costs Triz. Customers. 1) Create constancy of purpose. 9) Value your customer by taking care of the 5 keys that will make him happy: product, user, due care, customer services and personnel). Voice of the customer.
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