The Practical Leader

MAY 1, 2024

Often good performers are put into bad processes within systems that subvert rather than support them. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. Weak training, ineffective approaches/templates. Accountability is a mess in many organizations.

Process 52

Process System Management Root Cause Analysis 52

The Practical Leader

MARCH 13, 2024

As I wrote about the accountability mess , a good person in a bad system or process sets that them up for failure — and blame. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. These core systems either boost or block performance.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

Many put those good intentions into mission statements, strategic plans, training, and rebranding. Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. This is often magical thinking.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Deming Institute

FEBRUARY 15, 2016

Deming System of Profound knowledge. Root cause analysis. Marketing mix. 6 Sigma Statistical tools to analyze Market data BCG matrix. 6) Institute modern methods of training on the job. 11) Train your people to follow the procedures but also to propose improvements if they don’t work.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28