The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

MAY 1, 2024

Accountability is a mess in many organizations. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization.

Process 52

Process System Management Root Cause Analysis 52

The Practical Leader

MARCH 6, 2024

Feedback Fear and Measurement Whacking Sticks In way too many organizations, measurement is a big stick used in The Blame Game. Measurement by whacking around thumps organization morale, smacks team effectiveness, and smashes improvement efforts. All this stems from the system, processes, structure, or culture of the organization.

360-Degree Feedback 52

360-Degree Feedback Root Cause Analysis Performance Review Micromanagement 52

The Practical Leader

JUNE 14, 2023

Leaders wanting to focus their organization on boosting service/quality performance stand at a critical crossroad, choosing which road will take them to that higher ground. With a sinking feeling, leaders watch a few organizations struggling up the cultural change road far above. Many organizations avoid getting mired in the muck.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Mike Cardus

SEPTEMBER 24, 2013

Finding ‘What Works’ with Solution-Focused Consulting and Training is a quick walk on a long path. The focus on what’s wanted (not what’s wrong), what’s going well (rather than what’s gone badly) and practical progress (rather than explanatory theory) leads to a positive and pragmatic way to work with organizations and individuals.

TRIZ 146

TRIZ Team Root Cause Analysis Team Building 146

Deming Institute

FEBRUARY 15, 2016

But you need to define the basics right: be organized, collect the right information on time, and improve your product and services in a lean way. I organized them in 8 simple theoretical and practical weekly sessions. Root cause analysis. 9) break down barriers between organizations. Leadership. Processes.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28

Deming Institute

OCTOBER 12, 2017

Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. Edwards Deming taught us through the System of Profound Knowledge is the importance of understanding our organization as system. How did I figure this out? One of the things Dr. W.

Project 28

Project Deming Root Cause Analysis RACI 28