The Practical Leader

MARCH 13, 2024

As I wrote about the accountability mess , a good person in a bad system or process sets that them up for failure — and blame. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. These core systems either boost or block performance.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

Many put those good intentions into mission statements, strategic plans, training, and rebranding. Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. This is often magical thinking.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Deming Institute

OCTOBER 12, 2017

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28

Project Deming Root Cause Analysis RACI 28

Frank Sonnenberg Online

APRIL 18, 2021

The deeper problem: An education system that does not produce qualified candidates from all walks of life and all segments of society. Great in theory, but are there enough trained and qualified people in those groups who want those jobs? It is a profile. At that company? In that location?

Diversity 138

Diversity Short-term Root Cause Analysis Class 138