In the CEO Afterlife

SEPTEMBER 26, 2011

Employees come first, customers second and shareholders third. The notion is based on the premise that happy employees create happy customers and happy customers create happy shareholders. This moving wheel of satisfaction is a marvelous way of pacifying the shareholder who raises an eye at the thought of not being #1.

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CEO Human Resources Library Brand 256

Michael Lee Stallard

JUNE 18, 2010

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit Has Jim Goodnight Cracked the Code of Corporate Culture? The bottom line is that 90 percent of American employees are either not engaged or aligned with strategy. The data suggest otherwise. magazine’s 25 th anniversary issue.

Conference 261

Conference Bottom-up Software Long-term 261

Great Leadership By Dan

JULY 25, 2013

But the person who is tagged as the constant complainer is rarely viewed as a mature leader. They illustrate respect for their employees and peers by providing open and honest communication about the rationale for decisions made to ensure teams are operating with facts and not rumor or misinterpretations.

Maturity 260

Maturity Learning-by-Doing Environment Comparison 260

Women on Business

JANUARY 18, 2011

The employees loved them, and the next thing Katrina knew, her chocolates were being sold in Neiman Marcus. To prove her commitment to what she calls the ‘lifestyle component’ of her business, her employees participate in a weekly yoga class at the office. She believes there is more to her company than money.

Press Release 133

Press Release Magazine Entrepreneur Discount 133

Women on Business

JANUARY 23, 2011

As the CEO you have final say, but your employees can provide thoughts that you may have overlooked, which can actually add to your business plans. Keeping everyone in the loop about what is going on makes your employees feel like they are part of the team. Do your employees deserve milk? Leave a comment and share your ideas.

Press Release 100

Press Release Motivation Discount PR 100

Lead on Purpose

OCTOBER 16, 2009

In the book THE PURSUIT OF SOMETHING BETTER: How an Underdog Company Defied the Odds, Won Customers’ Hearts, and Grew Its Employees Into Better People , the authors Dave Esler and Myra Kruger detail how Jack Rooney turned US Cellular into a company known for great customer service.

Review 100

Review Books Ethics Competitive Advantage 100

Lead on Purpose

OCTOBER 26, 2009

In difficult economic times many companies focus less on retention and keeping their employees happy. They cite three types of opportunities executives want most: New Responsibilities: Provide employees with opportunities for new responsibilities. The key, according to authors Elizabeth Craig, John R. That can be a big mistake.

Ethics 140

Ethics Taylorism Taylor Marketing 140

Next Level Blog

SEPTEMBER 24, 2010

If we had to cut our costs by 50% and raise customer satisfaction by 50% at the same time, how would we do it? Last time I went to Blockbuster store, it seemed like a place where dead-people go, square faces of its employees, expensive movies, I mean, you could sense its employees did not want to be there, so they were just there.

How To 169

How To Executive Coaching Case Study Blog 169

In the CEO Afterlife

JULY 17, 2011

A service business will undoubtedly target measurables such as customer service, on-time delivery, stock-outs and customer satisfaction levels. Low-cost producers watch their costs, productivity, sales/profit per employee and overall employment. Some firms track new product launches, some measure employee engagement.

Strategic Planning 100

Strategic Planning CEO Planning Real Estate 100

Strategy Driven

APRIL 9, 2012

Microsoft used to laugh at them, now their employees all have iPads and iPods at home. Create a first-class, well tagged with key words, business page on Facebook, LinkedIn, and Twitter. He accomplished domination while Barnes & Noble was measuring ROI, and Borders was going broke. Same with Apple. It’s way too soon to measure.

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ROI Media Customer Loyalty Webinar 66

Women on Business

JANUARY 26, 2011

For most of my prior career, I was a woman who: was happily married, may never have children, would earn a six figure income, was a loyal employee, was an over achiever, traveled to exotic places, would live in my dream home, and wanted to be involved in the highly charged corporate world forever!

Press Release 100

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Lead on Purpose

JUNE 11, 2009

Trust is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for successful people and organizations. ’ Selfish behavior robs companies of profits, reduces job satisfaction and weakens organizations’ culture.

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Succession Game Theory Outsourcing Covey 133

Harvard Business Review

NOVEMBER 6, 2018

Current compensation levels show only a marginal relationship with job satisfaction. The height of the price tag that workers place on meaning surprised us all. More than 9 out of 10 employees, we found, are willing to trade a percentage of their lifetime earnings for greater meaning at work. A Challenge and an Opportunity.

Creativity 15

Creativity Report Conference Mentor 15

Roundtable Talk

MAY 21, 2010

According to a recent study by Right Management , more than one third of employees have never had discussions about their path and progress with their managers. Share this: This entry was posted in Career Management , Communication , Leadership and tagged Career Management , career satisfaction , Job crafting , Paul Ronan.

Execution 31

Execution Godin Career Blog 31

Roundtable Talk

MAY 5, 2010

From the grassroots level, I think Godin has really hit the nail on the head here (but I bet many people aren’t going to want to hear it… we’re trained to be “good&# employees). In many cases, these were model employees. Many caught the ax after years and years of service. They did solid, respectable jobs.

Godin 31

Godin Blog Career Learning-by-Doing 31

Harvard Business Review

MAY 25, 2017

Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.” Develop a corporate scorecard focused on the relationships that the company has with its stakeholders, including customers, employees, shareholders, and suppliers.

TSR 9

TSR Banking Committee Incentives 9

You're Not the Boss of Me

JUNE 29, 2009

And yet, I have long believed that too much of the population goes to work, and goes home again, having no sense of either purpose or satisfaction. There is a deeper sense of ownership too, among employees and a greater amount of freedom of expression. Who wouldn’t like that? How much control do you need?

System 43

System Blog Diversity Operations 43

Roundtable Talk

JUNE 22, 2010

.&# The book researched winning companies and found, amongst several eye-popping statistics, that “winners&# showed an overall ROI of 945% vs. 62% for losers, profit levels over 5x that of “losers&# and employee satisfaction in the top quartile (vs. the losers that were at the bottom of the heap). Happy leading!

Tips 34

Tips Team Bottom-up Teamwork 34

Strategy Driven

SEPTEMBER 25, 2019

Such a system allows you to win leads you’d have otherwise lost due to phone tag. The best scenario for all businesses is to boost employee engagement and productivity. And did you know you can leverage the power of automation to boost employee engagement, productivity and achieve consistent store execution? Other Areas.

Retail 10

Retail How To Follow-up Marketing 10

Roundtable Talk

JULY 16, 2010

A comment made tongue in cheek, but one that makes me think of the statement “many a truth is said in jest.” The reality is that what most of us crave from our jobs is the feeling of satisfaction or pride that we get when we achieve something. After all, you’re a highly valuable employee! Happy leading!

Execution 31

Execution Blog Godin Learning-by-Doing 31

You're Not the Boss of Me

MARCH 8, 2009

Share this: 3 Comments Filed under Establishing Direction Tagged as goal setting , Performance Management ← The Power of Diversity Secrets and Blind Spots → Like Be the first to like this post. David Zinger put up a video yesterday which showed employees being given a chance to have a performance review or a kick in the pants.

Performance Review 40

Performance Review Blog Diversity McCarthy 40

Terry Starbucker

MAY 16, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Path To Business Greatness: 5 Steps To Bridging The Divide Between Owners & Employees by Starbucker on May 16, 2010 It’s the biggest divide any company has – the one between its owners and employees.

Metrics 243

Metrics Mission Statement Download Objective 243

You're Not the Boss of Me

JANUARY 30, 2011

Or, simply put, rewards are structured in a way that people gain a sense of deeper satisfaction from working together than from working individually. Perhaps if more emphasis was put on these two points, we’d get more movement on collaboration as leaders and employees would have a better understanding of what’s involved.

Blog 55

Blog Diversity Learning-by-Doing Self-aware 55

Women on Business

JANUARY 24, 2011

Ten minutes reading about someone you are going to talk to can be invaluable, whether for services you consider, possible employees, collaborations to pursue, or customers to solicit. Business partners, employees, and providers are not the same as family members. Google your name periodically. Loyalty is paid for one way or another.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 23, 2010

It's not about banning them, which is unrealistic and extreme, but rather about helping kids to regularly experience the deeper satisfaction that comes from becoming truly absorbed in and mastering a complex challenge. Tags: Leadership Productivity Talent management. The new technologies aren't going away, nor should they.

Leadership 16

Leadership Technology Learning-by-Doing Video 16

Terry Starbucker

FEBRUARY 8, 2010

And our employee satisfaction scores have also gone up. Tweet This Post Tagged as: Leadership , leadership lessons { 12 comments… read them below or add one } Ben February 9, 2010 at 2:24 am Nice point Terry We should not be afraid to ask the why question when trying to achieve success. Popularity: 9% [ ?

Succession 284

Succession Simon Metrics Tactics 284

You're Not the Boss of Me

JUNE 12, 2010

Miss Frost had us all standing at attention on many an occasion repeating after her,“ How now, Brown Cow ”, shaping our little mouths, like baby birds, as roundly as we could so the sounds would come out to her satisfaction. What do you think? 10 Responses to Communication… Two Good Things About Yesterday.

Blog 41

Blog Course Examples Letter 41

Terry Starbucker

MAY 9, 2010

But in the end, it is probably the most gratifying part of leadership, because when you do connect with someone this way (and by following Liebling’s advice), and they get it, they thrive and grow, and even surpass you, the resulting feeling of satisfaction is unlike anything else. Because it gets you right in the heart.

Positioning 290

Positioning Learning-by-Doing Advice Metrics 290

Terry Starbucker

DECEMBER 27, 2009

The buyer gets great value, and the seller gets the personal satisfaction of delivering the value. Tweet This Post Tagged as: customer service { 10 comments… read them below or add one } Robin Dickinson December 27, 2009 at 4:36 pm Excellent post, Terry. Popularity: 6% [ ? Its not their business, not their idea.

Open-book 311

Open-book Price Blog Learning-by-Doing 311

Harvard Business Review

AUGUST 17, 2015

These apps typically enable people to upload media files, tag their location, and provide brief responses to open- and closed-ended questions that are tailored for each project. Why use them? Customer experience initiatives can benefit from longitudinal studies capturing consumers’ every touch point with the brand.

Document 8

Document Marketing Learning-by-Doing Travel 8