Eric Jacobson

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Leadership Quotes From The Book, Leading With Grit

Eric Jacobson

Great leaders inspire people to have confidence in themselves - Eleanor Roosevelt The only thing worse than training employees and losing them is to not train them and keep them - Zig Ziglar You can't change what you refuse to confront - Gina Senarighi

Books 109
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How Leaders Can Reduce Employee Burnout Within The Workplace

Eric Jacobson

Grossman : Managers may struggle to identify burnout due to various reasons such as lack of training, high workload themselves, or simply not knowing the signs and symptoms of burnout. Today, I asked David Grossman of The Grossman group: Question: Why do you believe so many managers do not recognize burnout in their employees?

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Seven Ways To Be A Collaborative Leader

Eric Jacobson

Marshall won an award for excellence in organization development from the American Society for Training and Development. Four years after Marshall wrote, Transforming The Way We Work , he penned, Building Trust At the Speed Of Change. He holds degrees from Claremont McKenna College, Syracuse University and the University of North Carolina.

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Why Leaders Need To Develop Their Middle Managers

Eric Jacobson

With the right training and practice, middle managers are in the best position to evaluate employee performance and provide feedback that’s continuous rather than just a pro forma yearly review meant to create a paper trail,” share the authors. By contrast, not everyone is well-suited to be a middle manager.